Customers attempting to access their Wells Fargo accounts online remained frustrated Friday as the banking giant continued to experience outages in online and mobile app services, KPIX reported.
According to the bank’s social media accounts, the outage was reported just after 6 a.m. PT Thursday, the television station reported.
According to a tweet, Wells Fargo attributed the outage to a “power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance.”
The bank apologized to customers on its social media platforms but service had still not been restored by Friday afternoon.
In another tweet, Wells Fargo said the glitch was not caused by “any cybersecurity event.”
A similar issue to the bank’s online services occurred Feb. 1, with Wells Fargo blaming “system issues,” the San Francisco Chronicle reported.