Diamant received a letter Gate Gourmet sent back to the FDA, telling them it created a special team to address each problem the inspectors found and all of the corrective action in the following weeks.
Gate Gourmet sent a statement to Diamant in response to the report, saying, "Our work with the FDA is important, especially in an operation of our magnitude. FDA inspections are multi-layered processes in place at Gate Gourmet and in the airline catering industry. Where any issues arise, we take swift action to address those issues, often working cooperatively as we did here with the FDA. In this instance, we thoroughly investigated each observation, identified root causes and took corrective action. Furthermore, we have defined preventive actions for each observation.
"It's important to consider these reports in context. Form 483 is neither a "warning letter" nor a direct threat of closure. The Form 483 includes inspectional observations that do not represent a final agency determination of non-compliance. This Form 483 was prompted by a complaint that the FDA concluded was unfounded," the statement read. "Gate Gourmet's goal is to be 100 percent compliant with all health and safety regulations, 100 percent of the time. We take our responsibility very seriously, and we continually improve our processes and technology."
"Along with FDA oversight, our system of controls also includes other government agency audits, customer inspections, continuous improvement initiatives and our own quality assurance programs (which food safety inspections outsourced to a third party to ensure objectivity," the statement continued.
"We employ thousands of individuals and have rigorous controls in place under which we globally serve more than 250 million safe and high-quality meals annually, to more than 250 airlines," the statement concluded.