How to recover or reset a password

If you forget your password, click the Don’t remember your password? link on any login page and enter the email address associated with your account. Click Send Email.

We will send an email message to that address with a link to reset your password.

Once you receive the email click or tap on the Confirm Password button.

This link will take you to a new page.

Enter your preferred password into both boxes, then click or tap the Circled Arrow at the bottom of the screen. Don’t forget that passwords are case sensitive.

Your password must be at least 7 characters long and contain at least 3 of the following:

  • Lower case letters (a-z)
  • Upper case letters (A-Z)
  • Numbers (0-9)
  • Special characters (ex. !@#$%^&*)

You can now log in using your new password.

If you have questions about how to use any of our digital products, please check out the articles in this document. If you still have questions, feel free to contact us at or call us at 1-800-441-6397.

Click the video below to see a tutorial of how to bookmark an ePaper page from the web version ePaper.