It is possible for scammers to use email, social media, phone calls or even door-to-door visits. To be sure customers are not providing personal information or complying with requests for payments to a scammer, DP&L urges customers to hang up and call the company at 1-800-433-8500 to ask questions about anyone contacting about the bill or claiming to be from the utility.
»RELATED: Police warn of DP&L scam targeting local residents
The company also offers these tips:
• Never give anyone personal information such as your Social Security number, bank account number or credit card number.
• If you have already provided information to someone making this offer, contact your bank and the three national credit bureaus; Equifax, Experian and TransUnion, immediately.
• DP&L will only come to your door to collect payment if your account is past due and you have been sent notice that your account is scheduled for disconnection. DP&L employees carry photo identification which customers should request to see.
• Check on elderly relatives and friends, often targets of such schemes, to make sure they have not fallen victim to this fraud.
»RELATED: DP&L warns businesses of scam
For more information, visit here.
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