The report shows that the airline industry has continued to please its customers, which is evident from the overall increase in ACSI scores.
Here are some key findings from the report, which is scored on a 100-point scale:
- Passenger satisfaction with the airline industry as a whole reached a record score of 76, which is a 1.3% gain over its pre-pandemic score.
- Southwest Airlines is tops among customers when it comes to the check-in process and overall value.
- Delta Air Lines rose to second place for the first time since 2004.
Wondering how your favorite airline fared? Let’s look at how passengers ranked the airlines during the first part of the COVID-19 pandemic.
Top Airlines for Customer Satisfaction Amid COVID
|Airlines||April through September 2020||Previous Period % Change
|Delta Air Lines||79||3%
#tablepress-294 from cache
See the complete (ACSI) COVID-19 special report on travel.
Clark wants you to be as safe as possible, which may mean not traveling at all right now. If you do choose to travel, we recommend you follow these recommendations from the Centers for Disease Control and Prevention.
If you’re planning to travel by air, you should also make sure you:
Planning a trip and want to know the best way to save? Here is Clark's #1 rule for cheap travel.
More Travel Resources From Clark.com:
The post Report: The #1 Airline for Customer Satisfaction appeared first on Clark Howard.