Ohio Valley Surgical Hospital receives national award for patient experience

The Ohio Valley Surgical Hospital. Bill Lackey/Staff
The Ohio Valley Surgical Hospital. Bill Lackey/Staff

The Ohio Valley Surgical Hospital in Springfield has received a 2019 Press Ganey Guardian of Excellence Award.

The award aims to recognize those health networks that scored in or above the 95th percentile when it came to the patient experience category, representatives of Ohio Valley said in a news release.

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“It is an honor to be recognized by our patients who have rated us among the best in the nation,” said Steve Eisentrager, the hospital’s president. “This award is a true testament to the outstanding care and commitment our staff gives to make sure that each of our patients receive the best experience possible.”

According to representatives of Press Ganey, the Guardian of Excellence Award, which is presented annually, is presented to health networks that have consistently been placed in the top 5% of all clients for each reported period during the course of one year.

“Congratulations to Ohio Valley Surgical Hospital for receiving the Guardian of Excellence Award,” said Patrick T. Ryan, the executive chairman of Press Ganey. “This honor reflects their unwavering commitment to improving the safety, quality, and experience of care. Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering.”

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Press Ganey, a pioneer in the healthcare performance improvement movement, develops and distributes patient satisfaction surveys.

Ohio Valley, a physician-owned hospital has seen sizable growth since being established in 2009. Eisentrager told the News-Sun that the hospital has seen an increase in staffing by 25 to 50 employees annually in past years.

Ohio Valley has a staff of over 300 and employs about 50 surgeons who represent 12 specialties, according to the hospital.

Since opening, more than 115,000 surgeries have been performed at the hospital, averaging about 12,000 surgeries a year.