Coronavirus: Springfield to resume utility disconnections at the end of July

The City of Springfield will resume disconnections for delinquent water and sewer utility accounts starting on July 27.

Residential water disconnections on past due accounts in the city were temporarily suspended in March. That decision was due to concerns that the coronavirus pandemic may compromise local families’ means to meet financial obligations.

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City officials stated that the decision to suspend disconnections was in an effort to alleviate financial stress on families who may have lost income during the state’s stay-at-home order.

That order called for businesses deemed non essential to temporarily close their doors and required businesses that stayed open to tweak their operations. However, the state began reopening portions of its economy in May.

City officials announced on Tuesday that disconnections would resume at the end of July and that payment plans are available for those with past due accounts.

Those who currently have overdue water and sewer bills are urged to contact the city’s utility department at 937-324-7365. Any accounts past due as of July 27 are subject to disconnection, according to a news release from the City of Springfield.

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Payments may be submitted at the first floor of City Hall during its hours, which are 8:30 a.m. to 12:30 p.m., Monday, Wednesday and Friday as well as 1 p.m. to 5 p.m., Tuesday and Thursday.

Payments may also be submitted at drop-off locations on Fountain Avenue by City Hall or in front of the Service Center at 2100 Lagonda Avenue.

For more information on utility billing, visit