When a pet owner arrives, they are advised to call the animal hospital. One of the animal hospital’s employees will come out to the vehicle to collect the pet. Pet history will be taken over the phone, Pillion explained.
Once the pet has been examined or treated, the doctor will call the pet owner to go over the results.
“Right now the only people in the building are just staff, so we do not have any outside contamination,” Pillion said.
Curbside services are working “very well” and pet owners have been open to this new idea, Pillion added.
“We’ve been extremely busy,” Pillion said. “With people being home I think they are seeing more. Their older pets are doing things or their cats are doing things that they may not notice being gone from home eight to 10 hours a day.”
Pillion said the animal hospital is not doing any type of wellness appointments at this time to keep the exposure limited.
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To ensure the safety of their clients and staff, the animal hospital has been following guidelines from the American Veterinary Medical Association (AVMA).
“It appears that dogs and cats are not readily infected with SARS-CoV-2, we have little to no evidence that they become ill, and no evidence that those that may be naturally infected spread SARS-CoV-2 to other pets or people.” the AVMA website said.
SARS-CoV-2 is the betacoronavirus that causes COVID-19.
The AVMA website recommends if a pet owner becomes ill with COVID-19, they should restrict contact with their pets and other animals, but there is no reason to remove the pet from the home unless the owner is unable to care for the pet.