“We know some people have differing opinions on this topic. We also recognize the role we can play to help protect the health and well-being of the communities we serve by following the evolving guidance of health officials like the CDC,” the company said. “We appreciate the understanding and cooperation of our customers and members in wearing face coverings to protect their safety and the safety of our associates.”
Walmart also created a health ambassador role that will have workers near store entrances to remind those without a mask of the new requirement. Health ambassadors will work with customers who are not wearing a face covering to find a solution. The company is working to consider different solutions by the time the mask requirement goes into effect.
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“We know it may not be possible for everyone to wear a face covering,” the company said. “Our associates will be trained on those exceptions to help reduce friction for the shopper and make the process as easy as possible for everyone.”
The health ambassadors will also receive training to help make the requirement a smooth process for customers.
Walmart will use a single entrance to maintain consistency during the process as well and have signs posted at the front of stores reminding customers to wear a mask.
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At Sam’s Club, associates at the entrance will remind customers of the mask requirement as they come into the store. Complimentary masks will be available for customers who do not have one or customers can purchase a mask at the store.