The four Clark County business are Nationwide Tree Care, Springfield; Allcare Dental and Dentures, Inc., Springfield; Paint Techs, New Carlisle; and Jim’s Tree Service, Springfield.
The BBB says an F rating indicates business have ‘Unanswered and/or unresolved complaints or a pattern of complaints that reflects failure by the businesses to deal with the causes of customer problems.”
The companies were judged on the number of complaints received by the BBB between Jan. 1, 2008, and June 20, 2009.
Nationwide Tree Care ranked first in the report with 24 complaints filed against the business, 10 which it failed to respond to and two the BBB categorized as serious.
A message left with a company official seeking comment was not returned Thursday.
Allcare Dental and Dentures, Inc., processed 19 complaints in the past 36 months, 10 of which were closed but five were not responded to, according to the BBB.
Amy Maurer, patient relations manager at Allcare, said that was a relatively low number of complaints, considering the nature of the business and the thousands of patients seen each year.
The office has had 19,868 patient visits in the past 31 months, and 5,182 new patient visits in the past 31 months, she said.
The company is a collection of dentist offices that handles all types of dental work, including dentures, she said.
“I’m sure that it’s a very small percentage of the patients we see,” Maurer said.
She said some patients have unrealistic expectations about what to expect with dentures.
“It’s a difficult business to be in,” she said. “It’s a prosthetic that goes into the mouth.”
Paint Techs in New Carlisle logged 13 complaints — 12 of them categorized as serious — according to the report. The business failed to respond to all 13 complaints, the report stated.
A phone number listed for the business was disconnected.
Jim’s Tree Service in Springfield failed to respond to 14 complaints, five of which were categorized as serious, according to the BBB.
A message left for business’ owner was not returned Thursday.
Staff writer Elaine Morris Roberts contributed to this article.
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