April is National Car Care month, and as winter comes to an end, it’s time to get your car ready for spring and summer. The Car Care Council supports Car Care Month to remind drivers to take care of issues that occurred during the long winter months.
Finding a trustworthy mechanic can be difficult. A survey done by the American Automobile Association (AAA) found that 66 percent of Americans do not trust auto repair shops in general. However, the survey also reveals that the majority (64 percent) of U.S. drivers have singled out an auto repair shop that they do trust, suggesting that consumers have prioritized finding a reliable mechanic.
BBB offers help with finding a trustworthy mechanic:
• Ask for recommendations. When searching for a mechanic, friends and family can offer great advice on who they’ve worked with. Your auto insurance provider may also have a list of recommended auto repair shops and mechanics.
• Look for AAA-Certified Shops. Over 7,000 shops across the U.S. are Approved Auto Repair Centers as accredited by the AAA. These shops meet the AAA’s standards for customer service, facility appearance and staff qualification and certification.
• Look for an National Institute of Automotive Service Excellence (ASE) -Certified Mechanic. Or, ask if they are affiliated with other associations, such as the Automotive Service Association (ASA).
• Visit the shop. Most auto repair shops will have some amount of dirt and grease, however if the shop is filthy and unorganized, consider looking somewhere else. The garage should be organized and have a clean waiting place for customers.
• Check the cost of the repair. However, don’t let price be the only determining factor. Focus on the expertise and abilities of the mechanic as well.
• Check your warranty. If your car’s still under warranty, repairs most likely must be done at an authorized dealership.
• Consider reputation and years in business.
• Get everything in writing. This includes an itemized estimate of repairs, guarantees/warranties and what you will be paying. Be sure to tell your mechanic to get your permission before making any additional repairs as well.
• Ask the mechanic to go over work completed. Make sure new parts are actually being put on your car. Don’t be afraid to ask for the old parts back or ask additional questions.
Your vehicle is a significant investment and maintaining it with regular servicing, tune-ups and repairs can extend its life. Take care of your investment and drive safe.
Visit www.bbb.org or call (937) 222-5825 or (800) 776-5301 for a list of BBB Accredited repair shops and mechanics or Business Profiles on ones you’re considering.
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