She is now suing American Airlines which merged with US Airways, saying she hurt herself walking down the stairs.
An attorney for the woman says she was forced to have several surgeries and demands a $1.8 million settlement, according to court documents.
The documents claim US Airways had a prior history of these type of Federal Aviation Administration violations.
Court records also show that the Department of Transportation warned the airlines over what happened.
American Airlines and its attorneys claim the woman was "distracted" by a "handheld device" when she fell, according to court documents.
Federal court records show the case could now be headed to mediation, which is often the final step before a trial.