Leaving the business will be difficult, both for him and for long-time customers, some of whom have bought jewelry from his family for decades.
“I’ve had a lot of people come in and give me hugs,” Krauss, 66, said. “They’re disappointed but understand.”
The job left him with several memories. Once at a customer’s request, he personally delivered a ring and flowers to the customer’s wife while she was at work. The business allowed them to share in their customers’ happiest moments, like weddings and anniversaries, said Krauss’ wife, Anna, who helped him manage the store’s finances.
“It’s been a joy to be in a happy business,” she said.
Richard’s grandfather owned Krauss Jewelers on East Main Street, and Richard helped his father operate Hofman and Green Jewelers until they sold the business at the Upper Valley Mall in 1989. He opened Ridgewood Jewelers shortly afterward, and has owned his own business for more than two decades.
The store has weathered recessions and the changes in the industry, such as the increasing popularity of inexpensive, lower-quality jewelry at some department stores, he said. But his business has remained successful because it offered old-fashioned service.
“I’ve made a lot of friends along the way,” Krauss said.
About the Author