Arizona woman says fake Lyft driver knew her personal information

An Arizona woman said a man posing as a Lyft driver knew her personal information and tried to convince her and her husband to ride in his vehicle, KNXV reported.

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Theresa Greenwood said she ordered a Lyft ride-share Tuesday night, and moments later was approached by a car that did not match the description on her app, the television station reported.

"He said 'Oh, are you looking for, and he mentioned the Lyft driver's actual name," Greenwood told KNXV. "We said 'Yeah, we are waiting for her, but she's meant to be in a black Honda Civic.' But he said, 'No, I'm your Lyft."

The driver looked down and told Greenwood and her husband where he was told to pick the couple up and revealed their destination, the television station reported.

"It just seemed not quite right," Greenwood said.

Greenwood said she became more suspicious when she noticed the car did not have a Lyft decal on its windshield, so the couple refused to enter the vehicle, KNXV reported.

Moments later, the real Lyft driver arrived.

Credit: Drew Angerer/Getty Images

Credit: Drew Angerer/Getty Images

“We started checking bank accounts because we were like, ‘Clearly, something’s been hacked,’” Greenwood told the television station. “We just didn’t know what had been hacked.”

The couple reported the incident to Lyft and Glendale police.

In a statement to KNXV, officials with Lyft said they also were puzzled at the fake driver's ability to access the Greenwoods' information.

“At Lyft, safety is fundamental. The behavior described is deeply concerning, and our dedicated trust and safety team will continue to investigate this particular incident,” Lyft officials said. “We provide license plate numbers in the app for riders to match with the vehicle, which is the easiest and most effective way to identify your ride. We also provide photos of the driver and vehicle, and details on the vehicle’s make, model, and color.”

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