The iPhone caught fire in the woman's shorts pocket, according to KTRK.
Photos show the charred iPhone in a Houston Astros case.
Apple told KTRK it is contacting the woman to investigate her claim and the circumstances surrounding it.
Unauthorized accessories could have caused the damage, Apple said.
Apple is investigating a potential case of an exploding iPhone here in Houston https://t.co/qDqyrLvjPj pic.twitter.com/79GQiOjYT6
— ABC13 Houston (@abc13houston) August 14, 2017
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