Tricare, a military health insurance program, will end walk-in service at its office at Wright-Patterson on April 1.
The location is one the Department of Defense will abolish the service at 189 facilities nationwide in a cost-cutting move expected to save $250 million over five years. The Wright-Patterson office had an average of about 1,000 walk-in visits a month, figures show.
Health Net Federal Services, a private contractor, will reduce the number of employees at the office to five from eight, according to Marie Vanover, a Wright-Patterson spokeswoman.
The typical visits to the centers are for billing-related questions, handling in-and-out processing transfer requests, and changing primary care providers, according to the Pentagon.
Those services are available online or over the telephone, said Kevin J. Dwyer, a Defense Health Agency spokesman.
Tricare benefactors may log online at www.tricare.mil/TSC or call (877) 874-2273 for assistance with administrative issues, according to the health care program.
The change will not affect Tricare benefits or the delivery of health care, the Pentagon said.
The Wright-Patterson office will remain open for contractor employees who handle briefings to National Guard and reserve troops on Tricare programs, and to distribute materials, among other tasks, Dwyer said.