You have reached your limit of free articles this month.

Enjoy unlimited access to

Starting at just 99¢ for 8 weeks.


  • ePAPER

You have read of premium articles.

Get unlimited access to all of our breaking news, in-depth coverage and interactive features. Starting at just 99c for 8 weeks.


Welcome to

Your source for Clark and Champaign counties’ hometown news. All readers have free access to a limited number of stories every month.

If you are a News-Sun subscriber, please take a moment to login for unlimited access.

live video

Thousands gather at Women’s March on Washington D.C.

Springfield ER director resigns

Springfield Regional Medical Center’s emergency room director resigned last week, prompting the hospital administration to start a nationwide search for a replacement.

Conrad Brown was hired as ER director last June, but left the position for undisclosed reasons, said Dave Lamb, a spokesman for Community Mercy Health Partners. The organization is searching for a replacement, but it isn’t clear how long the search might take.

In the meantime, Karen Harkins will serve as the emergency department manager reporting directly to Sherry Nelson, chief nursing officer, Lamb said. The physician team remains in place and is being led by Dr. Rubeal Mann.

The ER has seen improvements in the number of patient visits and satisfaction scores over the past year, Lamb said.

For example, patient satisfaction scores in the ER improved from 56.1 percent of patients saying their needs were always met in June last year to 63.4 percent by the end of December. Overall, the satisfaction score was 52.2 percent at the end of 2013, up from 2012 when the score was 43.4 percent.

“Obviously we had great results in the emergency department so it’s been a good team effort with Conrad’s leadership and the staff and the MD physician leadership,” Lamb said.

Brown has previously said the scores were a priority at Springfield Regional because low results indicate the community wasn’t satisfied with the care being provided. It also affected employee morale and led to three physician groups running the emergency department in three years.

Brown couldn’t be reached for comment Tuesday.

The number of patients who visited the ER also jumped about 9 percent in the past year, climbing from about 75,000 patients in 2012 to about 81,700 patients in 2013.

Several changes have been made to address patient confidence and satisfaction with the ER, including contracting with a new physician’s group, redesigning the emergency room and utilizing a physician in triage during peak hours.

Those and other improvements are expected to continue regardless of Brown’s departure, Lamb said.

“We’re just going to continue with the progress we’ve made in the emergency department,” he said.

Reader Comments ...

Next Up in Community News

Stafford: News-Sun morgue alive at Heritage Center
Stafford: News-Sun morgue alive at Heritage Center

The morgue is alive again. It’s not alive in quite the same way it was when I habitually slipped in and out of it on the third floor of the News-Sun Building. Still, in the roughly 100 boxes shelved in the Clark County Heritage Center library, the largest body of its material is available to the public. Those who aren’t arthritic journalists...
Deadly storm tears through Mississippi
Deadly storm tears through Mississippi

A severe storm — including a tornado — tore through southern Mississippi early Saturday, damaging several buildings in Hattiesburg. Three people have been killed, The Associated Press reported. A search and rescue operation has begun in Hattiesburg, Mayor Johnny DuPree said. Most of the damage appeared to be in the downtown's outskirts...
Bush, Clinton wrote warm letters to successors
Bush, Clinton wrote warm letters to successors

It’s a tradition that an outgoing president will leave a letter behind for the new commander-in-chief. The letters are usually filled with best wishes and even some advice. The National Archives recently released the letters that former presidents Bill Clinton and George W. Bush wrote to the successors, according to ABC News and Politico. The...
White House had ghostly look on Obama's final night
White House had ghostly look on Obama's final night

Desks were emptied and staff moved out as the outgoing staff made way for the staff of Donald Trump, who was inaugurated on Friday.
'House of Cards' will 'Bring the Terror' in Season 5
'House of Cards' will 'Bring the Terror' in Season 5

As the nation watched Donald Trump being sworn in as the 45th president, Frank Underwood already was planning ahead. Netflix released a teaser Friday for the fifth season of its presidential drama, "House of Cards." Underwood, the crafty politician played by Kevin Spacey, will return to action on May 30, Netflix announced.   The teaser...
More Stories