You have reached your limit of free articles this month.

Enjoy unlimited access to SpringfieldNewsSun.com

Starting at just 99¢ for 8 weeks.

GREAT REASONS TO SUBSCRIBE TODAY!

  • IN-DEPTH REPORTING
  • INTERACTIVE STORYTELLING
  • NEW TOPICS & COVERAGE
  • ePAPER
X

You have read of premium articles.

Get unlimited access to all of our breaking news, in-depth coverage and interactive features. Starting at just 99c for 8 weeks.

X

Welcome to SpringfieldNewsSun.com

Your source for Clark and Champaign counties’ hometown news. All readers have free access to a limited number of stories every month.

If you are a News-Sun subscriber, please take a moment to login for unlimited access.

Patient satisfaction inches up

Springfield Regional makes progress but trails state averages in latest survey results.


Patient satisfaction scores at Springfield Regional Medical Center continue to inch closer to state averages, according to the latest report from Medicare’s Hospital Compare.

In the key measures of whether patients would give the hospital a 9 or 10 or would “definitely recommend” the hospital to others, Springfield Regional advanced to 59 and 58 percent, respectively.

Those percentages are 3 and 4 points higher than results of surveys taken from July 1, 2011, to June 30, 2012, but continue to lag 12 and 13 points lower than the Ohio average of 71 percent.

It still represents a major improvement over 2009 when the first measure fell to 44.6 percent as Mercy Medical Center and Community Hospital went through an awkward and difficult merger.

In the latest survey the medical center fell just two percent short of stage averages on two questions put to patients: Whether their doctors always communicated with them well and whether their pain was always well controlled.

Springfield Regional was four points off state averages on measures of whether a patient’s room and bathroom were always clean and the area around the room was always quiet at night.

The medical center’s results came in at six percent behind the state average on whether nurses always communicated well with patients; seven percent behind on a question about whether patients were given information about what to do during recovery at home; and eight percent behind on the measure of whether staff always explained to patients about their medications before administering them.

“We are confident our patient satisfaction scores will continue to show steady improvement,” said Springfield Regional spokesman Dave Lamb.

“That improvement applies not only to the patient’s inpatient experience, but also in the emergency department, where recent survey results have been extremely positive. We are transforming care in our hospital and are on a quest to become a top 100 hospital.”



Reader Comments ...


Next Up in Community News

WATCH: 7-year-old wows with spot-on Taylor Swift impression
WATCH: 7-year-old wows with spot-on Taylor Swift impression

A tiny Taylor Swift-in-training is making headlines with her fearless impression of the pop diva. According to Us Weekly, Xia Vigor, 7, wowed the judges and the audience on a recent episode of "Your Face Sounds Familiar Kids," a Filipino reality competition.
$850K mobile unit to combat high breast cancer rates in Clark County
$850K mobile unit to combat high breast cancer rates in Clark County

Community Mercy Health Partners has purchased an $850,000 mobile mammography unit to offer preventative services in Clark and Champaign counties after data revealed breast cancer rates in both counties are above the state average. The new vehicle will travel around the two counties to offer 3D and 2D mammograms to patients. Before its purchase, Community...
Wet morning commute, mild weather ahead this week
Wet morning commute, mild weather ahead this week

Rain will fall for first half of the day. There is a chance for a stray shower or a few sprinkles later this afternoon. Scattered showers at times through first half of day. Temperatures 10 to 20 degrees above normal all week. Rounds of rain towards end of week. TODAY: The bulk of the steady rain ends around noon. Breezy through the day....
Monica Crowley passes on Trump White House post amid plagiarism allegations
Monica Crowley passes on Trump White House post amid plagiarism allegations

Monica Crowley will not be joining the Trump administration as previously believed, The Washington Times reported Monday. “After much reflection, I have decided to remain in New York to pursue other opportunities and will not be taking a position in the incoming administration,” Crowley said in a statement to the Times...
Steve Harvey reveals more details about Trump meeting, possibly working with Ben Carson
Steve Harvey reveals more details about Trump meeting, possibly working with Ben Carson

Comedian, author and broadcaster Steve Harvey discussed in greater detail his meeting last week with President-elect Donald Trump and says that moving forward he may work with Ben Carson, Trump’s nominee to be secretary of the U.S. Department of Housing and Urban Development, on inner-city issues. “I walked...
More Stories