You have reached your limit of free articles this month.

Enjoy unlimited access to SpringfieldNewsSun.com

Starting at just 99¢ for 8 weeks.

GREAT REASONS TO SUBSCRIBE TODAY!

  • IN-DEPTH REPORTING
  • INTERACTIVE STORYTELLING
  • NEW TOPICS & COVERAGE
  • ePAPER
X

You have read of premium articles.

Get unlimited access to all of our breaking news, in-depth coverage and interactive features. Starting at just 99c for 8 weeks.

X

Welcome to SpringfieldNewsSun.com

Your source for Clark and Champaign counties’ hometown news. All readers have free access to a limited number of stories every month.

If you are a News-Sun subscriber, please take a moment to login for unlimited access.

Airline fouls out on bumping call


The unidentified ticket holder for a seat on Delta Connection 5059 was the very essence of acceptance after she was bumped from her scheduled flight.

“It just felt like the wrong decision was made by somebody who didn’t think it through,” she’s quoted as saying by the Gainesville Sun.

Obviously that woman is a forgiving person.

Because I would have been screaming some very angry words at the top of my lungs, the most publishable of which would have been: “lawsuit.”

Fortunately for my lungs, I wasn’t a ticket holder for that Dec. 1 flight from Gainesville to Atlanta.

So I didn’t have to hear an announcement that my 3:36 departure had been delayed by “a maintenance delay.”

I didn’t have to wait with 49 other ticketed passengers and wonder if I would make it on time for my connection in Atlanta.

And I didn’t have to look out the airport window and watch while a bunch of very tall young men boarded the plane that supposedly had mechanical problems and taxied to the runway for take off.

There was, to be sure, a plane with mechanical problems at the airport that afternoon. But it wasn’t Delta Connection 5059. The one with the problems was a charter flight scheduled to take the University of Florida basketball team to Connecticut for a game the next day.

But when that chartered plane was unable to leave on time, “somebody who didn’t think it through” decided that the convenience of a basketball team was more important than the inconvenience of “regular” passengers.

So the basketball team took off on the Delta Connection 5059 plane and the “regular” passengers sat in the terminal waiting for the other plane to be repaired with “minimal delay.”

Which it wasn’t. Minimal, that is. Minimal delay proved to be maximum delay. Maximum delay morphed into cancellation. Some passengers had to drive to Jacksonville, Orlando or Tampa to find flights. Some gave up, rented cars and drove to Atlanta. One passenger reportedly wound up missing a funeral.

In a statement two days after the incident, Delta insisted that the team had not been given preferential treatment. And in a later statement it apologized “to the 50 customers who were inconvenienced,” adding, “We continually look for ways to improve the customer experience.”

Maybe one good way to improve the customer experience would be not to bump paying passengers in favor of a basketball team. Or, at least, it could have been upfront and announced:

“Folks, we’re bumping you off your flight because a basketball team needs to get to its game.”

I’m sure the passenger trying to get to the funeral would have understood.


Reader Comments ...


Next Up in Springfield Entertainment

Cailtyn Jenner thinks the Republican Party needs help with LGBTQ issues
Cailtyn Jenner thinks the Republican Party needs help with LGBTQ issues

Caitlyn Jenner thinks she knows what the Republican Party needs. Jenner took to Twitter on Wednesday to share her opinions on the Republicans and LGBTQ issues and was faced with a plethora of responses. "Republicans need help understanding LGBTQ issues and I'm here to help!" she tweeted Wednesday. One follower responded, "good luck with...
'A Dog's Purpose' producers respond to video of possible abuse, says German shepherd is fine
'A Dog's Purpose' producers respond to video of possible abuse, says German shepherd is fine

Video that emerged Wednesday of a German shepherd dog named Hercules was quickly called into question by some viewers. Celebrity gossip site TMZ obtained video from the set of the upcoming film "A Dog's Purpose," that some viewers may find disturbing. It shows Hercules struggling with a person who appears to be a trainer trying to get the...
Disney video appears to confirm theory that every Pixar movie is related
Disney video appears to confirm theory that every Pixar movie is related

One of the longest-enduring fan theories about movies is that in the Disney Pixar universe, all the films are related to each other. One theory by film reviewer Jon Negroni, aptly named, "The Pixar Theory," goes so far as to say that all Pixar movies take place within the same universe. The A.V. Club reported that, according to a video posted...
Madame Tussauds in London unveils Trump wax figure
Madame Tussauds in London unveils Trump wax figure

Other Madame Tussauds locations also have Trump wax figures on display, including Washington, D.C., Orlando and New York, according to The Telegraph.
Sanctuary show to focus on Great Women of Gospel
Sanctuary show to focus on Great Women of Gospel

Contact this contributing writer at bturner004@woh.rr.com. A Springfield native will pay tribute to the late Rev. Martin Luther King Jr. and the civil rights movement in song. Lauren Kelley will take on the great women of gospel music at the next Sanctuary Series concert, 3 p.m. Sunday, Jan. 22, at High Street United Methodist Church. The concert replaces...
More Stories