When it comes to home repairs like your roof, don’t wait till the winter chill settles in to make repairs because it could be costly. Your Better Business Bureau says take time to do your homework and find a trustworthy roofing contractor.
Over the last two years, roofing contractors have been the number one inquired about industry with your BBB with more than 7.3 million inquiries across the US and Canada. Your BBB recorded 16,000 complaints during this time, but saw a 17 percent decrease in complaints in part because people are doing their research. Locally, during the same time, your BBB recorded almost 400 complaints and more than 72,000 inquiries about this industry. Also, local complaints about roofing contractors decreased 27 percent.
Your BBB recommends a few tips for finding a reliable roofing contractor.
• Consider a company’s reputation and years of service.
• Shop around and get several quotes. Don’t settle for the lowest bid.
• Check with family and friends. If they’re happy with a company they used, most likely you’ll be too.
• Ask for references. A reputable roofing company will be happy to provide you with a list of its previous customers.
• Get a written contract, detailing the work to be completed. Don’t sign anything until all blanks are completed. Get verbal promises in writing. And, make sure warranties and guarantees are included in the contract.
• Never pay the entire amount up front. A legitimate, trustworthy company won’t do business that way.
• Find out if the roofing contractor is a member of an association like the National Roofing Contractors Association. A roofing company belonging to such an organization shows commitment to professionalism.
• Make sure the company is licensed, bonded and insured as appropriate.
• Ask questions. Don’t be afraid to inquire about something if you don’t understand.
• Determine if the roofer will get any applicable permits.
Be wary of a company coming to your door uninvited, especially after a storm soliciting business. He or she may try to tell you about a problem with your roof or claim to have leftover material from another job and can do work for you at an unbelievably low price. Watch out for roofing companies offering quick solutions or using misleading statements, high-pressure or scare tactics.
Remember, if you have any questions about roofers, get help from your BBB, such as a list of BBB Accredited roofers and reviews on ones you’re considering. Visit www.bbb.org or call (937) 222-5825 or (800) 776-5301.