A recent report from the American Customer Satisfaction Index (ACSI) indicates that the COVID-19 pandemic has soured many shoppers on the grocery store experience.
Top Grocery Stores During COVID-19 According to Customers
ACSI has ranked the major grocery store chains in order of best-to-worst customer satisfaction.
The information is part of ACSI’s larger 2020 Retail Study, which shows how customers feel about five retail segments measured from April to September 2020. The stores were ranked on a 100-point scale.
Here are some key findings from the report:
- Trader Joe's and Wegmans tie for first with an 84. Costco follows right behind with an 83.
- Compared to ACSI's 2019-2020 Retail Report, the overall grocery market is down 3.8%, scoring an average of 75.
- Rounding out the bottom of the list in the total list of rankings are Walmart (71) and Albertsons (69).
Here are the ASCI grocery store rankings for customer satisfaction amid the pandemic.
Top 15 Major Grocery Store Chains for Customer Satisfaction |
|
| Grocery Chain | April-September 2020 |
| Trader Joe’s | 84 |
| Wegmans | 84 |
| Costco | 83 |
| Publix | 83 |
| H-E-B | 82 |
| Aldi | 80 |
| Sam’s Club (Walmart) | 80 |
| BJ’s Wholesale Club | 79 |
| Hy-Vee | 78 |
| Ahold Delhaize | 76 |
| Target | 76 |
| Whole Foods (Amazon) | 76 |
| Kroger | 75 |
| Meijer | 75 |
| Save-A-Lot | 75 |
| All Grocery Stores | 75 (Average) |
“From the onset of COVID-19, consumer expectations of retailers took a massive hit,” said David VanAmburg, managing director at the ACSI. “Customers braced for delayed packages, empty grocery store shelves, and hard-to-find name brands.”
Conclusion
While there’s little you can do personally about limited supplies and long lines, there are ways you can make the most out of your grocery shopping experience. That includes:
- Choosing the best time to shop based on known crowd peak times.
- Taking advantage of curbside pickup in your area.
- Using unit pricing to find the best bargains.
Most of all, Team Clark really wants you to save money when you shop. The next time you go to the grocery store, try some of these savings strategies.
More Shopping Resources From Clark.com:
The post Top Grocery Stores for Customer Satisfaction During the Coronavirus Pandemic appeared first on Clark Howard.
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