“We have been in contact with the customer and have apologized,” company spokesman Pat Warner said in a statement. “When we learned of this event, we launched an investigation, and have terminated the employees involved. Their actions in no way represent our company or our thousands of associates who strive to provide our customers with a positive experience daily.”
The victim's fianceé, who asked not to be identified, told WSB-TV the man did not know he had been humiliated until the video was shared to a now private Instagram page featuring similar videos of other customers at a location in Lithonia.
"As soon as I saw it, I was in awe, and I busted out crying,” she told the news station in an exclusive interview.
In the video shared with WSB-TV, the employees were seen pouring salt on the man's head as he rested it on a counter. They topped the salt with a slice of cheese and a squirt of ketchup.
While there were others working that night, only two were directly involved, Warner said.
At another point in the video, a male employee was seen taking hold of the customer’s arms and making him dance. He told the news station he was unaware of the entire incident. He went to the Waffle House that night to sober up.
– Visit WSBTV.com for more on this developing story.
He walked into a Waffle House to sober up then a few days later he saw an Instagram video of himself being used as a puppet while an employee poured condiments on him... @ 11https://t.co/v63ZESHM1u
— Matt Johnson (@MattWSB) January 10, 2019
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