United Airlines is under fire again after a family said the carrier accidentally sent their dog to Japan instead of Kansas City.
According to KCTV, Kara Swindle and her family, who are moving from Oregon to Kansas, took a United flight to Kansas City. Their dog, a 10-year-old German shepherd named Irgo, was supposed to be waiting in a United cargo facility when they arrived.
But that wasn't the case.
When the Swindles went to pick up Irgo, they were greeted by a Great Dane instead, KCTV reported Wednesday. They soon learned that the airline had mixed up the two dogs and mistakenly flew Irgo to Japan, the Great Dane's intended destination.
In a statement, United told KCTV: "An error occurred during connections in Denver for two pets sent to the wrong destinations. We have notified our customers that their pets have arrived safely and will arrange to return the pets to them as soon as possible. We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened."
Irgo will be returned to the Swindles "later this week," KCTV reported.
The news comes the same week another family's dog died on a United flight after a flight attendant reportedly said the pet had to travel in an overhead bin.