Mills' family offered some possible pass codes that did not work. Trying too many wrong times will lock the phone permanently, making it useless.
Because the phone is password protected using Apple's iOS 8 end-to-end encryption program, the company is not able to extract the information because the program uses a user-generated pass code as part of the encryption key, according to The Washington Post.
Tim Cook, Apple CEO, is fighting a federal order compelling the company to unlock the phone used by one of the shooters involved in the San Bernardino attacks Dec.2. He has said he is prepared to take the case to the Supreme Court.
"We live and die by data nowadays, and we believe that in nearly 100 percent of cases the info leading up to big drug deal, child molestation or murder is on someone's cellphone," Moore told The Washington Post. "Without access to the phone, we're really hamstrung and the bad guys are in control."