"We pulled up to this facility. I get out of the car and she's in there," Crosby said. "The lights are completely off, the building's locked up, and I'm banging on the window, 'Are you OK? Can you hear me?' And she's shrugging her shoulders."
Crosby called 911 and snapped a picture of her grandmother sitting alone in her chair through the window. Firefighters unlocked the building and let them inside.
Perry was cold from the air conditioning and thirsty. Doctors at her rehab checked her out and found her to be physically okay, as reported on WFXT.
"She's really, really shaken up still," Crosby told WFXT. "We saw her this morning, and she was just beside herself still, can't wrap her head around what unfolded."
A spokesperson for Fresenius Medical Care North America said in a statement to WFXT, "Our patients’ care and safety are our top priorities. This is an issue of great concern and we are looking into the matter."
Methuen police said they filed a report with the state Department of Elder Affairs, the Department of Public Health and the Commonwealth Board of Registration in Medicine. The matter is not criminal, police said.
Crosby herself is a nurse and Perry, too, is a retired nurse. They both hope procedures are improved.
"I just don't want this to happen to anyone else," Crosby said. "That's my bottom line."