Delta’s new emotional support animal policy takes effect

  • Kelly Yamanouchi, The Atlanta Journal-Constitution
7:34 a.m. Friday, March 2, 2018 Nation World

Delta Air Lines’ new tighter restrictions on emotional support animals and service animals took effect Thursday.

Atlanta-based Delta put in place the new policy effective March 1 after a passenger on one of its planes was attacked by a 70-pound emotional support dog last year. It also comes amid a rise in incidents involving animals in flights and a lack of certain regulations “creating unsafe conditions across U.S. air travel,” according to Delta.

Here’s how Delta describes its new policy:

Delta's updated policy

Any customer traveling with a service or support animal on or after March 1 will need to meet the new requirements as outlined below:

Traveling with a trained service animal

Traveling with an emotional support animal or psychiatric service animal

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Delta said it carries about 700 service or support animals each day, but not all of them are the real thing, as people try to fly everything from pigs to turkeys.

What is an Emotional Support Animal?