Springfield hotel employees helped Chrissy Teigen get her video game back after she alerted the world via social media that it was missing.
The downtown Springfield Courtyard by Marriott staff acted quickly to find and send her game back to her, General Manager Becky Krieger said. It’s hotel policy to help every guest as thoroughly as possible, she said.
Chrissy Teigen was in Springfield with her husband, Springfield native and Grammy winner John Legend, for Thanksgiving. When the two went back to California, she noticed she had forgotten her Nintendo Switch. She took to social media to ask for help getting it back.
“I left my Nintendo at the Courtyard Marriott in Springfield please I need a Christmas miracle. I need my moons back,” Teigen tweeted.
The Nintendo was hidden under the bed skirts, Krieger said. Guests forget items all the time, she said, and it’s hotel policy to try to get them back to the owners when possible.
“Everything is retained … for 60 days,” Krieger said. “Numerous times people request items.”
The gaming console was shipped to Teigen using FedEx, Krieger said.
Teigen celebrated getting the Nintendo Switch back by posting on social media and thanking everyone who helped.
The social media buzz surrounding the hotel has been nice, Krieger said, although she is disappointed that some people said they thought the hotel staff would steal the console.
“It is a little disheartening that people have so little faith in Springfield,” she said. “We have a great team in Springfield and we 100 percent trust them. It’s neat to see the attention but at the same time, I wish it was more positive.”