At the end of the survey, respondents were asked to give credit card numbers and 3-digit identification codes, which the scammers could then use for fraudulent credit card activity.
“These e-mails were not issued by Security and the bank would never ask for that kind of information over the Internet,” said Andy Irick, Security’s senior vice president retail banking.
The bank was alerted by several customers who were suspicious of the e-mail.
Within 30 minutes or so, Security issued an e-mail to all customers stating, “We have become aware of an e-mail phishing scam made to look like it was sent from Security National Bank. It is a “Membership Satisfaction Survey” and promises to deposit $50 in your account if you provide information. The e-mail is a hoax and was not sent by Security National Bank. It is important that you do not provide any information and delete the e-mail immediately.
“Security National Bank would never ask for account information on the web or in a survey. It’s important to know how to protect yourself and your identity, please contact your local office if you have questions or concerns.”
It was not possible for the bank to reach all recipients since there is no way to locate everyone who received the message.
Security is working to find out as much information as possible about the scammers and has reported the issue to the FBI.
“We have a very responsive internal security team but it’s still tough,” Irick said. “If you receive an e-mail or phone call and you feel the least bit uncomfortable, stop the interaction and contact your bank immediately.”
Contact this reporter at (937) 328-0371 or elroberts@coxohio.com.
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