- By Kaitlin Schroeder Staff Writer
Ohioans saved $30.4 million last year in insurance claims through the state’s Department of Insurance.
The Ohio Department of Insurance said it helped more than 436,000 Ohio insurance consumers save or recover millions through its toll-free hotlines, community outreach and counseling.
“One of the most important and fulfilling responsibilities we have is to help consumers understand their policies and to make sure their claims are paid in full per their policy,” said department director Jillian Froment. “Consumers should reach out and contact us anytime they have questions or concerns about their insurance coverage.”
Froment said the department received 5,874 complaints from consumers related to insurance. Claim denial was the leading complaint, while health insurance was the top type of coverage about which people made complaints.
The top types of complaint reasons in Ohio were:
1. Claim Denial – 16.6 percent
2. Payment Delay – 11.8 percent
3. Unsatisfactory Offer – 6.8 percent
4. Premium Notice Billing – 4 percent
5. Adjuster Handling – 3.4 percent
The top types of coverage that people made complaints about were:
1. Accident and Health – 42.8 percent
2. Personal Auto – 26.2 percent
3. Life and Annuity – 12.3 percent
4. Homeowners and Renters – 11.3 percent
5. Other Coverage – 7.4 percent
Consumers can contact the department to file a complaint against their insurance company or with insurance questions at 1-800-686-1526. Medicare inquiries can be made to 1-800-686-1578. Information is also available at www.insurance.ohio.gov.