McDonald's replacing McFlurry machines after complaints


McDonald's is replacing older McFlurry machines after customer complaints about them being broken.

The Wall Street Journal reported that the new machines will have fewer parts, making them easier to maintain and clean.

>> Read more trending stories

The new machines, which will be rolling out in restaurants in the U.S. and Europe, will dispense more flavors than older ones and require less time to clean.

Older machines, according to McDonald's, require daily cleaning that can take up to four hours, which means during many locations' 24 hours of operation, the machines are out of use.

“We regularly service our soft-serve equipment during off-peak hours,” a spokesperson told The Wall Street Journal in January. “Customers who come in during that time may encounter a longer wait time or soft-serve dessert unavailability.”

Although McDonald's says the replacements are to make treat-making more efficient, speculation on social media has long been that customers are told the machine is broken because employees may not feel like cleaning the older machines or making the dessert at all.


Reader Comments ...


Next Up in Springfield Entertainment

‘WE’RE BACK’: Restaurant owner announces plans to reopen 8 months after devastating fire 
‘WE’RE BACK’: Restaurant owner announces plans to reopen 8 months after devastating fire 

The owner of one of the Oregon District’s most celebrated eateries has just announced her business’ rampant return.  >> Restaurant owner vows to reopen after devastating fire  “We are so grateful to everyone who has helped us rejoin Dayton’s culinary scene,”  Margot Blondet, owner and executive...
UPDATE: This Dayton institution has quietly raised $14 million under our noses 
UPDATE: This Dayton institution has quietly raised $14 million under our noses 

Friday lunch at Dayton Art Institute’s Oktoberfest celebration not only came with lederhosen but with a big announcement.  Michael R. Roediger, the museum’s director and CEO, kicked off its 47th annual event by announcing the museum’s Centennial Campaign at the festival’s Lederhosen Lunch.   “As The DAI...
‘Jersey Boys’ headed to Springfield stage
‘Jersey Boys’ headed to Springfield stage

When it comes to national Broadway tour launches, count Springfield, Ohio, in with the bigger cities. It’s where one of the most popular Tony-winning sensations of the current century will start this fall. “Jersey Boys,” the story of Rock & Roll Hall of Famers The Four Seasons’ rise and fall in the 1960s, will premiere at 8...
KISS announces 'End of the Road' farewell tour
KISS announces 'End of the Road' farewell tour

We’ve heard this song before, but it seems genuine that KISS’ upcoming “End of the Road World Tour” will be exactly that. The band announced the decision to pack up the pyro after a performance on Wednesday’s finale of “America’s Got Talent.” "All that we have built and all that we have...
Hal McCoy: Why Pete Rose play ‘Banned from Baseball’ is worth seeing
Hal McCoy: Why Pete Rose play ‘Banned from Baseball’ is worth seeing

It was 1989 when Pete Rose was banned from baseball, and it was evident the repercussions would never die, not as long as baseball exists.  That’s because of the taint and stain placed on the game and because of Rose’s Type A personality, a mentality that won’t let it die from his perspective.   His lifetime (and beyond)...
More Stories