breaking news

Ex-Logan County superintendent guilty in child sex case out of jail

Joe's Crab Shack to end no-tipping policy


The no-tipping movement may be coming to an end, at least at Joe's Crab Shack.

The seafood chain, which began testing a no-tipping model at 18 locations last August, is now ending the practice.

>> Read more trending stories

The policy meant that bartenders, servers and hosts would be paid at a higher fixed hourly rate. Menu prices were increased to make up for the change.

CNN Money reported that servers were paid at least $12 an hour. Before Joe's tested the policy, severs earned $2 an hour plus tips.

The restaurants testing the policy lost an average of 8 to 10 percent of customers.

Related: Joe's Crab Shack tosses tips, raises employee pay

"We tried it for quite a while and we tried communicating it different ways," Bob Merritt, CEO of Joe's parent company Ignite Restaurant Group, told CNN Money.

Joe's Crab Shack has more than 100 U.S. locations.

Research from the test showed that about 60 percent of customers did not like the no-tipping policy because they believed that it took away the incentive for good work.

Although the policy will end at most of the restaurants in which it was tested, it will continue at four locations where it performed well.

"We are going to try to figure out why it worked in some places and why not in others," Merritt told Nation’s Restaurant News. "The way we look at it is: We are really continuing the tests in place with where it works."


Reader Comments ...


Next Up in Springfield Entertainment

More than 30 pancake breakfasts taking over Dayton this weekend for a good cause
More than 30 pancake breakfasts taking over Dayton this weekend for a good cause

If you pay close attention Sunday morning, you might notice the air is a little sweeter — perhaps even a little fluffy. More than 30 pancake breakfasts are happening in the Dayton area that day.  The annual Day of Caring Pancake Breakfast is a part of the grassroots organization established in 1991, “made up of volunteers committed...
67-year-old Jane Seymour poses for ‘Playboy,’ ‘I feel much sexier now’
67-year-old Jane Seymour poses for ‘Playboy,’ ‘I feel much sexier now’

Elegant actress Jane Seymour is about to grace the pages of “Playboy” magazine at 67-years-old. >> Read more trending news  The former Bond girl took to social media Wednesday to share a modest photograph from her upcoming spread in the iconic men’s magazine. “I’m thrilled to finally share this with you! I was...
JUST IN: McDonald’s admits it screwed up & vows to ‘make amends’ this time
JUST IN: McDonald’s admits it screwed up & vows to ‘make amends’ this time

Mighty McDonald’s acknowledged this morning that it botched last fall’s release of a cult favorite menu item and vowed to get it right this time — starting this Monday, Feb. 26. “Last October, we truly meant well,” McDonald’s said in a release this morning, “when we brought back a super-limited batch of Szechuan...
Jennifer Aniston and Justin Theroux's relationship had issues before marriage, report says
Jennifer Aniston and Justin Theroux's relationship had issues before marriage, report says

Jennifer Aniston and Justin Theroux may have been doomed from the start. A new report in People claims that the celebrity couple’s relationship was riddled with issues even before they got married. “Ever since they became serious, the living issue often made them bicker. It was always hard for Jen to understand why Justin...
Concert announcements
Concert announcements

Tickets are on sale at the individual venues and all Ticketmaster outlets, except where noted. Beavercreek High School Alumni Auditorium 2660 Dayton-Xenia Road, Beavercreek www.weekendofjazz.org, 937-490-9010 Upcoming: The Victor Wooten Trio, March 2; Dave Lieban Big Band, March 3 Banker’s Life Fieldhouse 125 Pennsylvania St., Indianapolis www...
More Stories