Family-owned restaurant is America's favorite fast-food chain


A family-owned restaurant tops the fast food list in the American Customer Satisfaction Index Restaurant Report for 2016 was released Tuesday.

"The ACSI Restaurant Report 2016 examines the implications of new customer satisfaction benchmarks for major companies in the food services sector, including popular fast food, fast casual and full-service or sit-down dining chains that serve the U.S. consumer market," according to the ACSI website.

>> Read more trending stories

To compile its data, the ACSI uses interviews with about 70,000 customers each year and analyzes customer satisfaction with over 300 companies.

Customer satisfaction for both sit-down and fast-food eateries is measured by the accuracy of the food order, menu variety, food and drink quality, restaurant cleanliness, staff courtesy and helpfulness and order speed, among others.

At the top of the fast-food list is Chick-fil-A, which is well-known for is chicken sandwich.

Here is how the top 10 list shakes out for fast-food:

  1. Chick-fil-A

  2. Papa John's

  3. All Others (smaller fast-food chains grouped into one ranking)

  4. Little Caesars

  5. Panera Bread

  6. Arby's

  7. Dunkin' Donuts

  8. Chipotle Mexican Grill

  9. Domino's

  10. KFC

For sit-down restaurants, the top 10 are:

  1. Cracker Barrel

  2. LongHorn Steakhouse

  3. Texas Roadhouse

  4. All Others (

  5. Olive Garden

  6. Red Robin

  7. Applebee's

  8. Red Lobster

  9. Ruby Tuesday

  10. TGI Fridays

The full report can be accessed at the ACSI website


Reader Comments ...


Next Up in Springfield Entertainment

The witch is back: Bette Midler announces she’s part of ‘Hocus Pocus’ celebration
The witch is back: Bette Midler announces she’s part of ‘Hocus Pocus’ celebration

What’s an anniversary and reunion without the main Sanderson sister? Fans of the film “Hocus Pocus” worry not. It may be 25 years, but the witch is back! Bette Midler joined her on-screen sisters, Kathy Najimi and Sarah Jessica Parker, on Freeform’s “Hocus Pocus 25th Anniversary Reunion Bash.” The show...
The Beach Boys coming back to town for a charity concert at the Schuster Center
The Beach Boys coming back to town for a charity concert at the Schuster Center

The Beach Boys are headed back to Dayton for another concert, this time for the Kettering Medical Center Foundation’s Heart to Heart fund-raiser on Monday, Nov. 19 at 8 p.m. at the Benjamin and Marian Schuster Performing Arts Center, One W. Second St. in Dayton.  Concert tickets can be purchased at ticketcenterstage.com or by calling...
Funk dream lives on. Rare interview with Zapp band before rare Dayton concert
Funk dream lives on. Rare interview with Zapp band before rare Dayton concert

Lester Troutman Sr. says a dream happened. “Some brothers got together from Hamilton, Ohio and started talking about the dream that they had, and they started chasing their dream,” the drummer and Zapp band leader said. “Somehow before it was too late, they caught the dream. Once they caught the dream, God just made it explode and...
Meet Abby Cates, the local teen singing sensation battling on ‘The Voice’ 
Meet Abby Cates, the local teen singing sensation battling on ‘The Voice’ 

At times, Abby Cates feels like she’s been living a “double-life” since securing a spot on the hit TV series, “The Voice.”  The Mason resident has been balancing a blossoming music career in L.A. while finishing her senior year of high school at Cincinnati Hills Christian Academy.  Last week, &ldquo...
Rihanna turns down Super Bowl halftime show in support of Colin Kaepernick 
Rihanna turns down Super Bowl halftime show in support of Colin Kaepernick 

Pop star Rihanna turned down an offer to headline the 2019 Super Bowl halftime show in support of Colin Kaepernick and his protest over police brutality, according to news reports. >> Read more trending news  US Weekly, citing an unnamed source, said the NFL and CBS really wanted the “Work” singer to perform at the high-profile...
More Stories