Empty shelves at Whole Foods? Employees dismayed by inventory system


Whole Foods is using a new inventory system that could cut down on food waste, but employees are complaining that the new method is creating mass food shortages and a tense working environment.

The new inventory system, called order-to-shelf (OTS), has strict procedures for displaying and storing products on shelves and in back rooms of stores. To ensure compliance, the grocery retailer is using “scorecards” that rate things like proper recording of theft to accuracy of signage, employees told the Business Insider.

Business Insider spoke with 27 current and former Whole Foods workers, who said many employees are “terrified” of losing their jobs under the new order-to-shelf system. If there is too much stock in storage, departments lose points on the OTS scorecard. Failing scores can result in the firings of employees.

The grocery chain didn’t respond to requests for comment for Business Insider’s investigation.

“We’ve lost team leaders, store team leaders, executive coordinators and even a regional vice president. Many of them have left because they consider OTS to be absurd. As an example, store team leaders are required to complete a 108-point checklist for OTS,” said an employee of a Georgia Whole Foods.

Whole Foods only has one location in the Dayton region, located at 1050 Miamisburg Centerville Road. It also has a location in Mason.

FIVE FAST BUSINESS READS

• Move over, bitcoin. GE researching blockchain technology

• Elder-Beerman parent company says 60+ stores could close under plan

• Kroger reportedly had development talks with Alibaba

• German grocery chain Lidl halts plans to open local store

• Bitcoin prices are plunging. What’s really going on with cryptocurrency?



Reader Comments ...


Next Up in Business

Recall alert: strollers, bikes, and phone chargers
Recall alert: strollers, bikes, and phone chargers

Strollers sold at Toys R US and other retailers that could strangle your child are among the new recalls announced by the Consumer Product Safety Commission. Jane Muum strollers have a large opening between the armrest and the seat bottom which your child could slip through, potentially trapping your child’s head or neck. No injuries have been...
5 tips for grilling safety for Memorial Day weekend
5 tips for grilling safety for Memorial Day weekend

Food poisoning peaks in the summer months when warmer temperatures cause foodborne germs to flourish, according to the Centers for Disease Control and Prevention. Memorial Day weekend is the unofficial start of grilling season and is a major holiday that drives sales, including meat sales, at local grocery stores. Here are five tips from the CDC...
Golf-themed restaurant opens at regional airport
Golf-themed restaurant opens at regional airport

A new golf-themed restaurant has opened at the John Glenn Columbus International Airport. PGA Tour Grill, owned by global restaurateur HMSHost, has opened in Concourse C. The restaurant celebrates dining and golfing. Its motto? “Eat smarter, play harder.” “The addition of PGA Tour Grill to CMH is very exciting as we reflect on several...
5 things to know about the grand opening of local Macy’s outlet store
5 things to know about the grand opening of local Macy’s outlet store

Macy’s will open its first Dayton-area outlet store concept next month. Macy’s is renovating its existing stores at the Dayton Mall to add a Backstage outlet store. It is set to open on June 2. The permit indicates the project is a partial building alteration to make space for a 1,300-square-foot Macy’s Backstage outlet. A building...
Kroger just bought Home Chef: 5 other major changes to expect
Kroger just bought Home Chef: 5 other major changes to expect

Kroger Co. is buying Home Chef, the country’s largest private meal kit company, in deal that could reach $700 million, according to the Cincinnati-based grocery chain. The initial transaction price is $200 million and future payments of up to $500 million over five years are contingent on achieving certain sales goals, the company said. The pending...
More Stories