The CPSC's urge comes weeks after Samsung recalled the phones and suspended sales following several reports of the phone's lithium-ion battery exploding and causing fires.
Koh Dong-jin, the company's president of mobile business, said Samsung confirmed 35 cases in which the battery exploded while being charged.
Related: Samsung Note 7 recalled over exploding batteries
The CPSC is another agency advising consumers on use of the phones. The Federal Aviation Administration issued a statement Thursday saying that the phone may not be packed in airline passenger's bags and should not be brought on any flights or charged.
Samsung said anyone with the Note 7 may bring it in to swap for any phone, regardless of when they were bought.
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