Posted: 12:01 a.m. Tuesday, Oct. 9, 2012
By Chelsey Levingston
Bank of America Customer Assistance Centers: (877) 488-7814
JPMorgan Chase & Washington Mutual Chase Homeownership Center: (866) 372-6901
Ally Financial & GMAC Homeowner Assistance: (800) 766-4622
Citibank & Citimortgage: (866) 272-4749
Wells Fargo & Wachovia: (800) 288-3212
HUD-Approved Housing Counselor: (800) 569-4287
National Mortgage Settlement hotline: (866) 430-8358
Watch out for fraud
There are reports of scammers calling borrowers claiming to be one of the major banks involved in the settlement and offering a cash payment to consumers if customers provide the routing number to access their bank account. If you receive an unsolicited call from a major bank, here’s advice to identify scams:
1. Does the caller identify themselves as representing your mortgage servicer? Or do they ask you to provide the name of your mortgage servicer? If they ask for the name of your servicer, they may be a scammer.
2. Does the caller offer to provide your personal information to assist you in identifying your account? Or do they ask you to provide that? If the caller is from your mortgage servicer, they will be able to tell YOU your personal information because they will have it. Never provide your personal information (bank account numbers, social security numbers, etc.) to an unsolicited caller.
3. Does the caller offer to speed your settlement relief for a fee? This is a scam. Neither the banks nor the Attorneys General will charge a fee to speed your settlement. It is free to apply for payments from the mortgage settlement.
4. If you think the caller may be legitimate, ask for their contact information, tell them you are going to call your bank’s hotline number and confirm, then call them back. If they don’t want you to check on them and won’t provide their contact information, it’s likely a scam.
This newspaper has been the leading source of news and information on the foreclosure crisis and its vast impact on the area’s economy since 2008. Readers can count on thorough, ongoing coverage of this important topic.
Local foreclosure filings by county
2008 to 2011
*Figures for Clark and Champaign counties were not immediately available. The five banks in the settlement are involved in many, but not all, of these foreclosure cases.