breaking news

Car gets stuck, catches fire after rear-ending semi on I-70 

Family says service dog kicked off flight, airlines investigating


American Airlines officials are investigating after a woman claimed a flight attendant kicked her family off a plane at Charlotte Douglas International Airport because her son's service dog was too big.

>> Read more trending stories

Amy Jo Weasel, of Illinois, said her family boarded their fourth and final flight in Charlotte on Thanksgiving Day, when they were harassed. 

Weasel said the flight attendant asked her to move from her assigned seat because of the dog. The attendant then asked her to put the service dog under the seat, but Weasel said that also wasn't good enough.

"She told me that it was too late; that she had already contacted management and that management would come speak to me," Weasel said. 

Weasel said she contacted American Airlines prior to their travel, and provided a physician's note and official documentation for her son's service dog.

"I explained to them that the dog was large, wanting to make sure they could accommodate him," she said.

Chug, a golden doodle, weighs 110 pounds.

Weasel said her son was diagnosed with severe epilepsy and Chug is trained in seizure work.

She said American Airlines assigned her family in bulkhead seating, which offers additional space, and that they'd made it through three previous flights on the same itinerary without an issue.

"We talked to the gate attendant, the dog was with us the entire time,” she said. “We had no issues whatsoever until we got onto the airplane [in Charlotte.]"

A spokesperson with American Airlines offered the following statement regarding the incident:

"We are aware of this issue and apologize to the passenger. Our customer relations team is reaching out to them directly. We are looking into the issue with PSA Airlines, the regional carrier who operated that flight."

"For someone to just to be able to kick you off and deny you access is completely ridiculous," Weasel said.


Reader Comments ...


Next Up in Nation World

Molly Ringwald recounts sexual harassment, assault by 'the other Harvey Weinsteins'
Molly Ringwald recounts sexual harassment, assault by 'the other Harvey Weinsteins'

Molly Ringwald, an ’80s teen idol, opened up about being sexually assaulted by a director in Hollywood in a new op-ed published in The New Yorker. In a piece titled “All the Other Harvey Weinsteins,” the “16 Candles” star described her own experience with sexual assault in Hollywood in the wake of the Weinstein...
Plenty of sunshine as warming trend continues into weekend 
Plenty of sunshine as warming trend continues into weekend 

Cool morning, but quiet Lots of sunshine this week Temperatures climb into the weekend TODAY: Dry stretch continues today. It’s not as cool this morning, with most spots in the 40s. Sunshine through the afternoon and gradually getting warmer with highs around 70 today. FRIDAY: A great end to the work week with highs in the low 70s....
2 women accused of trying to rob bank while dressed as nuns
2 women accused of trying to rob bank while dressed as nuns

The FBI has apprehended two women suspected of trying to rob a bank in Pennsylvania while dressed as nuns, The Associated Press is reporting. Melisa Aquino Arias, 23, of the Dominican Republic, and Swahilys Pedraza-Rodriguez, 19, of New Haven, Connecticut, were actually charged with robbing two banks in New Jersey while wearing head...
Boy sleeps for 11 straight days, baffling doctors
Boy sleeps for 11 straight days, baffling doctors

When a 7-year-old boy fell asleep following a late-night wedding party, his mother expected him to be tired, but she could never fathom what would unfold. The boy, Wyatt Shaw, was admitted to Norton Children’s Hospital in Louisville, Kentucky, during the first week of October after his mother tried and tried and tried to wake up him following...
Wife stabbed 123 times in alleged 'cold medicine' killing, autopsy shows
Wife stabbed 123 times in alleged 'cold medicine' killing, autopsy shows

An autopsy has found 123 stab wounds and cuts on a woman who police say was stabbed by her husband after he said he awoke from a dream with blood all over him. WSOC-TV's partner in Raleigh, WTVD, obtained the autopsy report for 29-year-old Lauren Phelps which details 24 stab wounds and 20 cuts to her head and neck, as well as dozens of wounds...
More Stories