breaking news

Springfield stabbing victim suffers life-threatening injury, police search for suspect

UPS, FedEx attempt to catch up on late Christmas deliveries


UPS and FedEx failed to live up to their guaranteed Christmas delivery dates, and as ABC says, that left a few empty spots under the tree this Christmas.

"UPS and FedEx packages were delayed, ruining Christmas for thousands of customers. ... One UPS official blamed quote 'a perfect storm' of factors for its problems this year."

Naturally, consumers were angry with both companies. One woman told Fox News she was worried about what to tell her young child.

"How do you tell a 6-year-old she's not going to get her present for Christmas?" 

And it's worth pointing out — these customers didn't wait until the last minute. One man said he ordered his package on December 1 and it still didn't show up in time for the holiday.

REPORTER: "Both companies apologized."

​WOMAN: "I waited around for hours and hours for it to show up, and it never did."

MAN: "It's terribly disappointing." (Via HLN)

UPS has already delivered 132 million packages in the last week alone, and blamed the backlog on a surge in online sales and bad weather. CBS reports the companies tried to prepare for the worst:

REPORTER: "FedEx hired 20,000 seasonal employees, UPS added 23 planes to its fleet."

​ART HOLLOWAY: "I would describe it as controlled chaos."

Read more trending stories

Customers didn't try to hide their anger, taking to UPS's Facebook page to complain as well.

KERRY STALLINGS: "So you blew it by over guaranteeing what you could do, taking money from people for things you knew you couldn't handle."

For its part, UPS tried to handle the angry comments, with a representative called Quinn responding to each complaint by apologizing and offering help or advice. (Via Facebook / UPS)

Both companies were back in full force Thursday morning trying to deliver the late packages. Better late than never, right?

- See more at newsy.com



Reader Comments ...


Next Up in

Garth Brooks’ donation helps K99.1FM raise $310,000 for hospital
Garth Brooks’ donation helps K99.1FM raise $310,000 for hospital

Garth Brooks and his fellow county music entertainer wife Trisha Yearwood helped K99.1FM’s “Cares for Kids” Radiothon gather a record $310,713 in its 20th year raising money for Dayton’s Children’s Hospital. Brooks’ and Yearwood’s matching of funds meant each dollar in that hour was quadrupled leading to a...
D.L. STEWART: ‘Last class’ creates plenty more room for concern

Boarding an airplane is traumatic for me. It has nothing to do with a fear of flying. I’ve managed to put that in the back of my mind, although any time there are 10 or more consecutive seconds of turbulence it vaults to the front of my mind. My concern is walking through the first class or business section and looking down on the passengers...
Coupon deals of the week
Coupon deals of the week

Coupon availability and coupon values may vary within different regions or neighborhoods. All Laundry Detergent This week at CVS, All laundry detergent is on sale for $2.99. Use the $1 off one All laundry detergent coupon found in most of today’s RedPlum inserts. Plus, if you have the CVS Pharmacy app on your smartphone, and have your Extra Care...
PARENTING WITH DR. RAMEY: Why kids don’t reveal sexual abuse

At my Catholic high school in Massachusetts, it was well known that a few of the clergy were molesting various boys. While several of my friends spoke about this informally, I said nothing to any adult. I assumed that since it was such common knowledge around the school, that people in authority accepted such behavior. I’ve been thinking of my...
Why you shouldn’t ignore hand and wrist arthritis
Why you shouldn’t ignore hand and wrist arthritis

What starts out as a dull, deep aching pain in the hand may eventually lead to a less impressive golf swing or the inability to open a jar lid. ››RELATED: Older people should screen for Hepatitis C The progressive pain is known as arthritis in the hand and wrist, and if not caught and treated early could mean permanent loss...
More Stories