Is Panera Bread’s service too slow?


Panera Bread’s CEO acknowledged last week that the chain of bakery-cafes need to improve its customer service, especially the speed in which it gets diners through the ordering line.

Check out this BusinessWeek.com story headlined “Panera proves too slow for fast-casual success.”

The story seems to be a bit harsh on Panera. Restaurants that have trouble keeping the line moving at peak times because so many people are in that line — THAT’s a problem many other restaurants would love to have.

What about you? What’s been YOUR experience with Panera’s service? And which restaurant chains do you think have the best customer service?


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