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Phony notices alert: Watch out for DNS Services


A mailing that appears to be a bill or invoice is flooding area businesses’ mailboxes. It appears to be an invoice for an Internet domain name backup service provider. Your Better Business Bureau advises what to look for on your next trip to the mailbox.

If you take a close look at the letter, notice that it’s a solicitation for the order of goods or services, or both, and not an invoice. It says you’re under no obligation to make any payments on account of this offer unless you accept the offer.

DNS Services, the company sending the mailing, is located in Vancouver, Wash. It has an F rating with your BBB. Factors that lowered DNS Services rating include: the length of time business has been operating, 107 complaints filed against the business, failure to respond to 106 complaints filed, overall complaint history with the BBB, the business has failed to resolve underlying causes of pattern of complaints, the BBB doesn’t have sufficient information to determine the size of business. BBB evaluation of business is based on the rating formula’s smallest size classification.

On Nov. 16, 2012, your BBB recognized a pattern of complaints from consumers regarding sales practice issues. Consumers allege they received a notice from DNS Services that appears to be a bill. Consumers claim when attempting to reach the company by phone, they experienced long hold times followed by the call being dropped.

Your Better Business Bureau offers these tips to avoid phony invoices:

  • Read the fine print.
  • Look for solicitation disclaimers that services are optional.
  • Check the books carefully or consult accounts payable staff; seek previous receipts or business agreements.
  • Train employees not to agree or disagree to purchases unless they have permission and educate them to recognize suspicious calls, emails and letters.

It’s also helpful to research providers on the Internet. Visit bbb.org to check BBB business reviews or file complaints. You can also call your BBB at (937) 222-5825 or (800) 776-5301.


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