Empty shelves at Whole Foods? Employees dismayed by inventory system


Whole Foods is using a new inventory system that could cut down on food waste, but employees are complaining that the new method is creating mass food shortages and a tense working environment.

The new inventory system, called order-to-shelf (OTS), has strict procedures for displaying and storing products on shelves and in back rooms of stores. To ensure compliance, the grocery retailer is using “scorecards” that rate things like proper recording of theft to accuracy of signage, employees told the Business Insider.

Business Insider spoke with 27 current and former Whole Foods workers, who said many employees are “terrified” of losing their jobs under the new order-to-shelf system. If there is too much stock in storage, departments lose points on the OTS scorecard. Failing scores can result in the firings of employees.

The grocery chain didn’t respond to requests for comment for Business Insider’s investigation.

“We’ve lost team leaders, store team leaders, executive coordinators and even a regional vice president. Many of them have left because they consider OTS to be absurd. As an example, store team leaders are required to complete a 108-point checklist for OTS,” said an employee of a Georgia Whole Foods.

Whole Foods only has one location in the Dayton region, located at 1050 Miamisburg Centerville Road. It also has a location in Mason.

FIVE FAST BUSINESS READS

• Move over, bitcoin. GE researching blockchain technology

• Elder-Beerman parent company says 60+ stores could close under plan

• Kroger reportedly had development talks with Alibaba

• German grocery chain Lidl halts plans to open local store

• Bitcoin prices are plunging. What’s really going on with cryptocurrency?



Reader Comments ...


Next Up in Business

Mercy Health merger: Facts and figures to know about the company
Mercy Health merger: Facts and figures to know about the company

Mercy Health, the largest health system in Ohio and one of the largest employers in the state, has announced it intends to merge with Bon Secours Health System, an East Coast-based health network. The merger will create one of largest health networks in the nation when the deal is finalized. Here are facts and figures about the company to keep in mind...
New jobs, new stores and closings rocked local retail this week
New jobs, new stores and closings rocked local retail this week

Consumers are spending big in 2018. An improving economy kept January retail sales nearly as good as the holiday season’s strong showing. The National Retail Federation announced sales increased 5.4 percent in January compared to last year at the same time. READ MORE Bon-Ton Stores Inc., parent company of Elder-Beerman, is starting going-out-of-business...
Dayton web curating company gets Silicon Valley shoutout
Dayton web curating company gets Silicon Valley shoutout

If you have worthwhile content, a sizable social media following and the vision to monetize all of that, then Arielle Jordan would like a word with you. Jordan, of Miamisburg, is the creator of Curafied, a new Internet platform that enables users to place what they believe is expert, valuable content behind a paywall for publication in a user-friendly...
Should you talk about your pay? Career experts weigh in
Should you talk about your pay? Career experts weigh in

Even with nearly every cultural taboo thrown to the wind− from discussing sexual orientation to politics; one last conversational taboo still exist among Americans − how much we get paid. "These days, it's okay to talk about the troubles we're having with our children or even our marriages," noted one blogger from PayScale...
Kroger exec: No plans for downtown Dayton store right now
Kroger exec: No plans for downtown Dayton store right now

Amazon’s purchase of Whole Foods has waged a full-out war between grocers — signifying an upcoming transformation of the grocery shopping game in major markets across the U.S., including the Southwest Ohio region. The Dayton Daily News asked Tim Brown, president of Kroger’s Cincinnati/Dayton division, what local customers can...
More Stories