You have reached your limit of free articles this month.

Enjoy unlimited access to SpringfieldNewsSun.com

Starting at just 99¢ for 8 weeks.

GREAT REASONS TO SUBSCRIBE TODAY!

  • IN-DEPTH REPORTING
  • INTERACTIVE STORYTELLING
  • NEW TOPICS & COVERAGE
  • ePAPER
X

You have read of premium articles.

Get unlimited access to all of our breaking news, in-depth coverage and interactive features. Starting at just 99c for 8 weeks.

X

Welcome to SpringfieldNewsSun.com

Your source for Clark and Champaign counties’ hometown news. All readers have free access to a limited number of stories every month.

If you are a News-Sun subscriber, please take a moment to login for unlimited access.

Beverly Hills eatery gives no-shows Twitter roast


By John Rogers

Associated Press

LOS ANGELES (AP) — When 20 percent of your dinner reservations don’t show, what’s a restaurant owner to do? Usually nothing; it’s an unsavory fact of restaurant life that not everyone who says they’ll be there, will.

But one Beverly Hills restaurant owner decided enough was enough, taking to Twitter to publicly call out those who skipped out on their reservations on a recent busy Saturday.

“I hope you enjoyed your GF’s B-day and the flowers that you didn’t bring when you no-showed for your 8:15 res.,” read one tweet.

Noah Ellis, co-owner of Red Medicine, sent that and another tweet naming several other people. He took the unusual step after turning away walk-up customers because he thought his 50-something-seat restaurant was booked solid during the popular 6:30-9 p.m. window, and forcing loyal customers to book earlier or later times.

“We lost 20 percent of our total reservations on Saturday and a huge chunk of our prime-time bookings,” he said in a statement emailed to The Associated Press. “Most diners don’t realize the impact no-shows make on a restaurant.”

Ellis’ move prompted a torrent of mixed reactions, with some saying the customers’ thoughtless behavior warranted public embarrassment and others saying the owner stepped over the line and his business will suffer. Within hours of Ellis’ tweets on the Red Medicine Twitter account, several one-star reviews of the popular restaurant went up on Yelp.

“Not showing is rude, though I get the feeling that this guy has a screw loose,” offered one critic.

Another person tweeted back to Red Medicine, saying the restaurant would feel badly if the two dozen or so no-shows were in an accident on the way there.

Ellis was having none of that. “All of them?” he asked in response.

Fellow restaurateurs defended him for his boldness, although many quickly added it’s not something they would do.

“You can pretty much guarantee that those people will not be coming back into your restaurant,” said Carrie Welch of Little Green Pickle, which handles publicity and promotions for some two dozen restaurants in Portland, Ore.

Red Medicine generally won praise, however, for pointing out a problem that has long vexed the restaurant industry. The problem has only grown with the ease of online and email reservations.

“I take a lot of reservations, and I’d say at least 10 percent don’t show and don’t call,” said Lenny Rosenberg, who runs a West Los Angeles eatery called Lenny’s Deli. He chalks it up as a cost of doing business.

Some restaurants, like the popular small Cajun seafood chain Boiling Crab, won’t take reservations or even seat people until everyone in their party is at the front door. Other places have tried taking a credit card deposit with the reservation.

Still others overbook and hope they won’t rue the day when everyone who made a reservation actually shows up.


Reader Comments ...


Next Up in Business

Gas prices expected to spike this week
Gas prices expected to spike this week

Ohio drivers, along with motorists in Michigan, Indiana and Kentucky, could see gasoline prices jump in the next two days ending a continuous price drop within recent weeks.  Average gas prices dropped 31 cents in Ohio, 19 cents in Kentucky, 32 cents in Indiana and 29 cents in Michigan over the last three weeks. By Friday, gas stations...
Unemployment rate rises slightly in Clark County
Unemployment rate rises slightly in Clark County

Clark County’s unemployment rate crept up slightly in December, according to monthly figures released today by the Ohio Department of Job and Family Services. RELATED: Proposed unemployment fixes concern Springfield union leaders The unemployment rate in Clark County was 4.8 percent last month, up slightly from 4.7 percent in November. But both...
The Limited parent company files for bankruptcy
The Limited parent company files for bankruptcy

The parent company of women’s clothing store The Limited has filed a voluntary petition for relief under chapter 11 of the United States Bankruptcy Court, and the store website has been taken offline. The petition was filed by Limited Stores LLC in U.S. Bankruptcy Court for the District of Delaware. The company also entered into an asset...
Downtown Springfield business to close in March
Downtown Springfield business to close in March

Revival: The Art of Healing, a yoga and tea bar located in downtown Springfield, announced that March 1 will be its last day in business. The announcement came as a shock to their customers as the studio made the announcement on their Facebook page. RELATED: Winans Chocolate & Coffees opens in downtown Springfield The statement said, “We wish...
RECALL: Beer company issues recall impacting Ohio
RECALL: Beer company issues recall impacting Ohio

Beer company Sierra Nevada has voluntarily recalled some beers that could have small pieces of glass within the bottles. The company announced recalls after inspections at the company’s brewery in North Carolina found a limited number of bottle were flawed. The flaw could result in loss of carbonation and a small piece of glass could break off...
More Stories